At Rodeo Roi, we are dedicated to providing high-quality SEO services and SaaS solutions that empower your business. This Fulfillment Policy outlines how our services are delivered, our refund guidelines, and our cancellation procedures to ensure transparency and a clear understanding of our terms.

1. Service Descriptions

We strive to provide accurate and detailed descriptions for all SEO services and SaaS subscriptions offered on RodeoRoi.com. Each service listing includes comprehensive details about what is included, the scope of work, expected outcomes, service duration, and any prerequisites. Our goal is to set clear expectations and help you make informed decisions about the solutions that best fit your needs.

2. Purchase Currency

All prices displayed on Rodeo Roi.com are in United States Dollars (USD). This will be clearly indicated next to all service prices and during the checkout process.

3. Customer Service Contact Information

Your success is our priority. If you have any questions, require support for your services, or need assistance, please do not hesitate to contact our customer service team. We offer multiple convenient ways to reach us:

• Email: [email protected]
• Phone: 817-901-8201  
• Support Portal / Live Chat: Access our support portal on your account or click on the bottom right of this page to chat with us live! 

Our customer service hours are: Monday – Friday, 9:00 AM – 4:00 PM CST.

4. Service Fulfillment & Delivery

As an SEO and SaaS company, our services are delivered digitally and often involve ongoing access and reporting.

• SaaS Access: Upon successful payment, you will typically receive an email with instructions on how to access your SaaS account and portal within [e.g., 1-2 business hours]. Access credentials will be provided securely.
• SEO Services:
  
  • For specific SEO service packages (e.g., audits, strategy sessions, content plans), delivery timelines will be clearly communicated during the purchase process or within your service agreement.
  • Initial consultations and onboarding typically occur within [e.g., 3-5 business days] of service initiation.
  • Deliverables (e.g., reports, access to dashboards, consultation calls) will be provided via your dedicated client portal, email, or scheduled online meetings as outlined in your service agreement.
• Activation: Services are considered “fulfilled” or “activated” once you gain access to the SaaS platform, or when the initial onboarding process for an SEO service package is completed and work commences.

5. Refund Policy

Due to the nature of digital services and the upfront investment in resources, our refund policy is as follows:

• SaaS Subscriptions:
  
  • Initial Subscription: For your first subscription payment, we offer a [e.g., 7-day, 14-day] money-back guarantee from the date of purchase. If you are not satisfied within this period, you may request a full refund.
  • Recurring Subscriptions: Subsequent recurring subscription payments are generally non-refundable. You may cancel your subscription at any time to prevent future charges (see Section 6: Cancellation Policy).
  • Partial Usage: Refunds are not typically granted for partial usage periods or for dissatisfaction after the initial money-back guarantee period has expired.
• SEO Service Packages (Project-Based):
  
  • Before Service Commencement: If you cancel an SEO service package before any work has commenced or resources have been allocated (e.g., before the initial strategy call or audit begins), you may be eligible for a full refund.
  • After Service Commencement: Once work has begun on an SEO service package, refunds are generally not provided, as our services involve intellectual property, time, and resources invested.
  • Dissatisfaction: If you are dissatisfied with a service, please contact us immediately. We are committed to working with you to address concerns and find a satisfactory resolution. Refunds in these cases are at the sole discretion of RodeoRoi and will be evaluated on a case-by-case basis, considering the work completed.
• Refund Method: Approved refunds will be credited back to your original method of payment (e.g., credit card, PayPal).
• Processing Time: Please allow 5-10 business days for the refund to be processed and appear on your statement, depending on your bank or payment provider.

6. Cancellation Policy

• SaaS Subscriptions:
  
  • You may cancel your recurring SaaS subscription at any time.
  • Cancellation requests can typically be managed directly through your account dashboard or by contacting our customer service team at [email protected].
  • Cancellations will take effect at the end of your current billing cycle (e.g., month or year). You will retain access to the service until the end of that period, and you will not be charged for the subsequent billing cycle.
  • No refunds are issued for the remaining unused portion of a billing cycle once a cancellation is processed.
• SEO Service Packages (Project-Based):
  
  • Cancellation terms for specific SEO service projects will be outlined in your individual service agreement or proposal.
  • Generally, services can be canceled before commencement for a full refund (as per Section 5).
  • Once work has begun, specific terms regarding outstanding payments for work performed or project termination fees may apply as stipulated in your agreement.
• How to Cancel: To manage your subscription or request a service cancellation, please log in to your account dashboard or contact our customer service team immediately at [email protected] or 512-215-4531, providing your account details or order number.
• Cancellation Confirmation: You will receive an email confirmation once your cancellation request has been successfully processed.

7. Legal or Export Restrictions

Our digital services are generally accessible globally. However, please be aware that certain countries may have restrictions on internet usage, data transfer, or specific types of digital services. It is the customer’s responsibility to ensure that accessing and using our services complies with all local laws and regulations in their jurisdiction. RodeoRoi is not responsible for any legal restrictions or fees imposed by foreign governments.

8. Privacy Policy

Your privacy and data security are paramount to us. Our Privacy Policy explains how we collect, use, protect, and disclose your personal data in the context of providing our SEO services and SaaS. By using RodeoRoi.com and our services, you agree to the terms of our Privacy Policy. You can review our full Privacy Policy at [Link to your Privacy Policy Page].

9. Business Address

RodeoRoi operates from:

#471821 Capitol Ave Ste 415
Cheyenne, WY 82001

10. Promotions and Discounts

The terms and conditions for any promotions, discounts, or trial offers (e.g., for SaaS subscriptions or initial SEO consultations) will be clearly disclosed at the point of offer. Please review these terms carefully before participating. Eligibility requirements, redemption methods, and expiration dates will be clearly stated on the promotion’s details page or in the promotional material.

11. Website Security and Payment Information

RodeoRoi.com is committed to protecting your online security and payment information.

• Our website uses HTTPS encryption to ensure a secure connection for all data transmission, especially during the checkout and login processes. This means all information exchanged between your browser and our server is encrypted.
• We comply with PCI Data Security Standards (PCI DSS). Your payment information is handled safely and securely by our trusted payment processor, Stripe. We do not store your full credit card details on our servers.
• You can trust that your payment information is protected when doing business with us.

12. Accepted Payment Methods

We accept the following major payment methods for your convenience:

• Visa
• Mastercard
• American Express
• Discover
• PayPal 
• Apple Pay 
• ACH